Historical Customer Maintenance Agreement
Reference notice updated 6 October 2026
This page preserves an earlier maintenance-agreement format for historical reference. It is not offered for new agreements.
Existing customers should refer to their signed documents and any agreed amendments to determine their applicable terms. An existing agreement is replaced only in accordance with its terms or a subsequent agreement with the customer. Renewal alone does not establish acceptance of a different agreement.
The historical rates, support arrangements and other terms below are part of the earlier document and are not a current service offer.
For current service arrangements or a copy of your agreement, contact your Success IT account manager or [email protected].
Current contact address: 39A Jalan Pemimpin, #02-00C, Halcyon Building, Singapore 577183.
Current Master Services Agreement · About Customer Subscription Agreements
Terms and Conditions
Maintenance covers phone, fax, email, and remote access support via PC anywhere and a free upgrade of the standard version.
For customers without a maintenance agreement, support will be charged at S$120 per hour, a minimum of one hour for phone support, and for onsite support, a minimum of 2 hours shall apply.
Maintenance does not cover customization of reports/functions that is not available in the standard version. Additional customization, if required, will be quoted separately depending on the requirements.
Full Payment must be made 2 weeks prior to the start of the maintenance period. Payment by cheque should be crossed and made in favour of Success IT Consultancy & Services Pte Ltd.
Success IT Privacy Policy and Personal Data Clause
Please note that by signing a maintenance contract with Success IT, you have given consent to Success IT to access, collect use and/or disclose the data entered in the Success system for the purposes of support, maintenance and troubleshooting of Success system. You also acknowledge that screenshots may be taken during support via team viewer, and have given your consent that Success IT may use these screenshots for purposes of support, maintenance, troubleshooting and further development of Success system.
Success IT Consultancy & Services Pte Ltd
UEN: 200502888N
Document maintained for historical reference only