Our standard template Customer Subscription Agreement establishes the specific commercial terms and technical specifications for your software subscription.
Key Features of Our CSA
🔗 Quotation Integration
Automatically becomes effective when customers accept and sign quotations - no separate execution needed.
📊 Flexible Licensing
Supports both User License and Client Access License (CAL) models with clear minimum requirements.
💻 Infrastructure Options
Customer-managed or SICS-managed remote access solutions with Azure VM integration.
⏰ Professional Support
Comprehensive support during business hours with clear response and resolution targets.
💳 Multiple Payment Options
Monthly, quarterly, or annual billing with Bank Transfer and PayNow payment methods.
🔄 Auto-Renewal
Automatic renewal system with clear termination notice requirements and no new agreement needed.
Complete Customer Subscription Agreement
Last Updated: June 2025
This Customer Subscription Agreement establishes the standard terms and conditions for subscription-based software services provided by Success IT Consultancy & Services Pte Ltd ("SICS"). It outlines the licensing structure, service levels, support arrangements, and commercial terms for our software solutions, ensuring clarity and mutual understanding between SICS and our valued customers.
1. SCOPE OF AGREEMENT
1.1 This Agreement is subject to the SICS Master Service Agreement for Subscription Services ("Master Agreement"), which is incorporated by reference. The latest version of the Master Agreement is available at www.successit.com.sg.
1.2 Software Coverage:
- Software Name: As specified in the Quotation
- Modules: As specified in the Quotation
- Version: Current version as specified in the Quotation
2. SUBSCRIPTION TERMS
2.1 Subscription Period:
- Initial Term: As specified in the Quotation (default: 12 months unless specified otherwise)
- Renewal: Automatic unless terminated with proper notice
- All rights to use the Software immediately terminate upon expiration or termination of this Agreement for any reason
2.2 Access License Details:
License Type Options:
☐ User License
- Number of Licensed Users: As specified in the Quotation
- Minimum Users Required: As specified in the Quotation
☐ Client Access License (CAL)
- Number of Licensed Devices: As specified in the Quotation
- Minimum Devices Required: As specified in the Quotation
2.3 Subscription Fees:
☐ User License Fees:
- Per User Fee (monthly): As specified in the Quotation
☐ CAL Fees:
- Per Device Fee (monthly): As specified in the Quotation
☐ Infrastructure Fees:
- Azure VM (if applicable): As specified in the Quotation
- Remote Access Software License: As specified in the Quotation
- Total Monthly Fee: As specified in the Quotation
3. INFRASTRUCTURE REQUIREMENTS
3.1 Software Requirements:
- Microsoft Access 365 Runtime
- Operating System Requirements as specified in the Quotation
- Additional Requirements as specified in the Quotation
3.2 Remote Access Options:
☐ Customer-managed:
- Remote Access Software as specified by SICS
☐ SICS-managed:
- Azure Virtual Machine
- Remote Access Software as specified by SICS
Configuration details as specified in the Quotation
4. SUPPORT SERVICES
4.1 Support Hours:
- Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Singapore Time)
- Excluding Weekends and Singapore Public Holidays
4.2 Support Channels:
- Phone Support
- Email Support
- Remote Support
4.3 Service Levels:
- Initial Response: Within 1 business day for all issues
- Resolution Targets:
- Critical Issues: Same business day
- Normal Issues: 3-5 business days
4.4 Enhanced Support (if applicable):
Enhanced support options and terms as specified in the Quotation
5. PAYMENT TERMS
5.1 Billing:
- Frequency: As specified in the Quotation (Monthly/Quarterly/Annual)
- Payment Due: Within 14 days of invoice date
- Currency: Singapore Dollars (SGD) unless otherwise specified in the Quotation
5.2 Payment Method:
- Bank Transfer
- PayNow UEN: 200502888N
- Other payment methods as specified in the Quotation
5.3 Additional Fees:
Any setup fees, implementation fees, or other charges as specified in the Quotation
6. IMPLEMENTATION AND SETUP
6.1 Implementation Timeline:
As specified in the Quotation
6.2 Setup Requirements:
- Data migration requirements (if applicable): As specified in the Quotation
- Custom configuration: As specified in the Quotation
- Training requirements: As specified in the Quotation
6.3 Go-Live Date:
Target go-live date as specified in the Quotation
7. SPECIAL CONDITIONS AND EXCEPTIONS
7.1 Customer-Specific Terms:
Any special terms, conditions, or exceptions to this standard CSA are detailed in the Quotation and shall take precedence over conflicting provisions in this template.
7.2 Custom Requirements:
Specific customer requirements, customizations, or deviations from standard service levels as detailed in the Quotation.
7.3 Additional Services:
Any additional services, integrations, or custom development work as specified in the Quotation.
8. LIABILITY LIMITATION
8.1 In accordance with the Master Service Agreement, the total aggregate liability of SICS for any and all claims arising out of or in connection with this Agreement shall be limited to the total annual subscription fees paid by the Customer in the twelve (12) months immediately preceding the incident giving rise to the claim.
8.2 SICS shall have no liability whatsoever for any damages arising from use of the Software after termination or expiration of this Agreement.
9. TERM AND TERMINATION
9.1 Initial Term: As specified in the Quotation (default: 12 months)
9.2 Notice Period: 90 days written notice for non-renewal
9.3 Early Termination:
- Early termination fees (if applicable): As specified in the Quotation
- Early termination conditions: As specified in the Quotation
9.4 Automatic Renewal:
This Agreement automatically renews upon completion of each term unless proper termination notice is given. No new agreement will be issued for renewals. Terms and conditions will be as per the latest version of both the Master Service Agreement and Customer Subscription Agreement available at www.successit.com.sg.
10. ACCEPTANCE AND EFFECTIVE DATE
10.1 Agreement Acceptance:
This CSA becomes binding and effective upon any of the following:
- Customer's execution of this agreement
- Customer's acceptance and signature of the Quotation that incorporates this CSA
- Customer's payment of any invoice related to the services
- Customer's use of the Software
10.2 Quotation Integration:
By accepting and signing the Quotation, Customer acknowledges receipt of this CSA and agrees to be bound by its terms as modified by any specific terms stated in the Quotation.
10.3 Order of Precedence:
In case of conflicts between documents: (1) Specific terms in the Quotation, (2) This CSA, (3) Master Service Agreement.
11. DOCUMENT REFERENCES
11.1 Governing Documents:
- This Customer Subscription Agreement
- SICS Master Service Agreement (available at www.successit.com.sg)
- The executed Quotation containing specific commercial terms
11.2 Updates:
The current version of this CSA template is available at www.successit.com.sg and may be updated from time to time at SICS's sole discretion. Updates will not affect existing agreements unless specifically agreed by both parties.
IMPORTANT NOTICE:
This document serves as a standard template and is automatically incorporated when customers accept quotations from SICS. Specific commercial terms, pricing, configuration details, and any exceptions to these standard terms are detailed in the individual quotation. Customers are bound by this CSA upon quotation acceptance.
Contact Information:
Email: [email protected]
Website: www.successit.com.sg
Phone: [Contact number as specified in quotation]
The current version of this template is available at www.successit.com.sg and may be updated from time to time at SICS's sole discretion.