CUSTOMER SUBSCRIPTION AGREEMENT (CSA)
This Customer Subscription Agreement establishes the terms and conditions for subscription-based software services provided by Success IT Consultancy & Services Pte Ltd ("SICS"). It outlines the licensing structure, service levels, support arrangements, and commercial terms for our software solutions, ensuring clarity and mutual understanding between SICS and our valued customers.
1. SCOPE OF AGREEMENT
1.1 This Agreement is subject to the SICS Master Service Agreement for Subscription Services ("Master Agreement"), which is incorporated by reference. The latest version of the Master Agreement is available at successit.com.sg/master-service-agreement.
1.2 Software Coverage:
Module(s): _______________________
Version(s): ______________________
2. SUBSCRIPTION TERMS
2.1 Subscription Period:
- Initial Term: 12 months (unless specified otherwise)
- Renewal: Automatic unless terminated
- All rights to use the Software immediately terminate upon expiration or termination of this Agreement
2.2 Access License Details:
2.3 Subscription Fees:
Per User Fee (monthly): _____
□ CAL Fees:
Per Device Fee (monthly): _____
□ Infrastructure Fees:
Cloud Provider VM (if applicable): _____
Remote Access Software License: _____
Total Monthly Fee: _____
3. INFRASTRUCTURE REQUIREMENTS
3.1 Software Requirements:
- Microsoft Access 365 Runtime
- Operating System Requirements
- Additional Requirements
3.2 Remote Access Options:
Remote Access Software as specified by SICS
□ SICS-managed:
- Azure Virtual Machine
- Remote Access Software as specified by SICS
4. SUPPORT SERVICES
4.1 Support Hours:
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Singapore Time)
Excluding Weekends and Singapore Public Holidays
4.2 Support Channels:
- Phone Support
- Email Support
- Remote Support
4.3 Service Levels:
Initial Response: Within 1 business day for all issues
Resolution Targets:
- Critical Issues: Same business day
- Normal Issues: 3-5 business days
5. PAYMENT TERMS
5.1 Billing:
Frequency Options:
5.2 Payment Method:
6. SPECIAL CONDITIONS
(Customer Specific Terms - Optional)
_____________________________________
_____________________________________
7. LIABILITY LIMITATION
7.1 In accordance with the Master Service Agreement, the total aggregate liability of SICS for any and all claims arising out of or in connection with this Agreement shall be limited to the total annual subscription fees paid by the Customer in the twelve (12) months immediately preceding the incident giving rise to the claim. SICS shall have no liability whatsoever for any damages arising from use of the Software after termination or expiration of this Agreement.
8. TERM AND TERMINATION
- Initial Term: 12 months
- Notice Period: 90 days for non-renewal
- Early Termination Fee: As applicable
This Agreement automatically renews upon completion of each term. No new agreement will be issued for renewals. Terms and conditions will be as per the latest version of both the Master Service Agreement and Customer Subscription Agreement available at www.successit.com.sg.
For Success IT Consultancy & Services Pte Ltd:
Signature: _______________________
Name: _________________________
Title: __________________________
Date: __________________________
For Customer:
Signature: _______________________
Name: _________________________
Title: __________________________
Date: __________________________
Company UEN: __________________
Company Stamp (Optional): _________________