Customer Subscription Agreements
Updated 6 October 2026
This page explains our subscription documents. It is not a customer-specific agreement and does not itself execute a CSA or amend an existing contract.
What a CSA records
A Customer Subscription Agreement (CSA) records the subscription details agreed between Success IT and an individual customer, including the software, licences, fees, subscription dates and support arrangements. It identifies the applicable Master Services Agreement version, any incorporated quotation and any agreed exceptions.
Separate signature required
Each CSA is prepared for the named customer and must be separately signed by authorised representatives of the customer and Success IT, including by electronic signature. It takes effect on the date or conditions stated in that executed CSA.
Publication of a template, payment, use of the software or acceptance of a quotation does not by itself execute a CSA. A signed CSA may expressly incorporate an identified quotation and MSA version.
Your applicable agreement
Refer to your signed documents and any agreed amendments for your subscription terms. Publication of a newer website version does not by itself replace your existing agreement. A separately executed custom agreement governs within its stated scope.
To request a copy of your agreement or arrange a new subscription, contact your Success IT account manager or email us below.
Read the current Master Services Agreement — version 2026.1
Contact us
Success IT Consultancy & Services Pte Ltd
39A Jalan Pemimpin, #02-00C, Halcyon Building, Singapore 577183
Email: [email protected]