Complete Service Termination Policy

Last Updated: June 2025

This document outlines Success IT Consultancy & Services Pte Ltd's ("SICS") standard procedures regarding service termination for subscription-based software services. This policy operates in conjunction with our Master Service Agreement (MSA) and Customer Subscription Agreement (CSA).

1. GROUNDS FOR TERMINATION

As per our Master Service Agreement (MSA) and Customer Subscription Agreement (CSA), services may be terminated under the following circumstances:

1.1 By SICS:

• Non-payment: Failure to pay subscription fees after 60 days written notice
• Material Breach: Violation of agreement terms with 30 days notice and opportunity to cure
• Unauthorized Use: Use of Software beyond licensed limits or after termination
• Insolvency: Customer bankruptcy, insolvency, or cessation of business operations

1.2 By Customer:

• Convenience: 30 days written notice to prevent auto-renewal
• Non-renewal: 90 days written notice for non-renewal (as per CSA terms)
• Material Breach by SICS: With 30 days notice and opportunity to cure

1.3 By Either Party:

• Extended Force Majeure: Force Majeure events continuing for more than 90 consecutive days
• Mutual Agreement: By written mutual consent

2. TERMINATION NOTICE REQUIREMENTS

2.1 Notice Delivery:

• Formal notice will be sent to the customer's registered email address as specified in the CSA
• Additional notice may be sent via registered mail to customer's registered address
• Notice is deemed received 24 hours after email delivery or 3 days after postal delivery

2.2 Notice Periods:

• Payment Default: 60 days written notice before termination
• Material Breach: 30 days written notice with opportunity to cure
• Non-renewal: 90 days written notice before subscription expiry
• Convenience Termination: 30 days written notice

3. TERMINATION PROCESS

3.1 Payment Default Process:

1. Initial Notice: Formal notice sent upon payment becoming 30 days overdue
2. Final Notice: Second notice sent at 60 days overdue warning of termination
3. Grace Period: 7 days from final notice date to remedy payment default
4. Service Suspension: If default not remedied, service suspension takes effect
5. Account Review: Potential for immediate termination if no response received

3.2 Material Breach Process:

1. Breach Notice: Formal notice specifying the breach and required remedial action
2. Cure Period: 30 days to remedy the breach
3. Termination: If breach not cured, termination takes effect immediately after cure period

3.3 Immediate Termination:
Services may be suspended immediately for:

• Unauthorized use after previous termination
• Use of Software for illegal activities
• Security threats to SICS infrastructure
• Customer insolvency or bankruptcy

4. POST-TERMINATION PROCEDURES

4.1 Immediate Effects:

• All access to the Software will be suspended immediately
• API access and integrations will be disabled
• Support services will cease (except for data export assistance)
• Customer must cease all use of Software and documentation

4.2 Data Export Period:

• Export Window: 90 days from termination date (extended from previous 30 days)
• Export Methods:
• CSV, XML formats via standard export functions
• API access for data extraction (limited to data export only)
• Assisted export available for additional fee
• Export Assistance: Up to 10 hours of support included for data export
• Large Data Sets: Additional assistance available at standard consulting rates

4.3 Data Deletion:

• After the 90-day export period, all Customer Data will be securely deleted
• Deletion will be performed in accordance with applicable data protection laws
• Certificate of data destruction available upon request
• Backup data will be deleted within 180 days of termination

4.4 Return of Materials:
Customer must return or destroy all SICS proprietary materials, documentation, and access credentials.

5. REINSTATEMENT REQUIREMENTS

5.1 Eligibility:
Services may be reinstated within 90 days of termination, subject to SICS approval.

5.2 Reinstatement Conditions:
To reinstate services after termination, customers must:

• Pay all outstanding fees and charges
• Pay applicable reconnection fee (equivalent to one month's subscription fee)
• Provide written confirmation of compliance with agreement terms
• Execute new CSA if more than 90 days have elapsed since termination

5.3 Data Restoration:

• Data restoration from backup available if within 90-day export period
• Data restoration fee may apply based on complexity
• No guarantee of data availability after export period expires

6. FINANCIAL OBLIGATIONS

6.1 Outstanding Payments:

• All subscription fees remain due until termination effective date
• Usage overages incurred before termination remain payable
• Early termination fees apply as specified in CSA (if applicable)

6.2 Payment Methods:
We accept payment via:

• PayNow UEN: 200502888N
• Bank Transfer: United Overseas Bank (Contact [email protected] for details)
• Credit Card: (Where previously authorized)

6.3 Currency:
All payments in Singapore Dollars (SGD) unless otherwise specified in CSA.

7. LEGAL CONSEQUENCES

7.1 Unauthorized Use:
Continued use of SICS software after termination constitutes:

• Material breach of agreement
• Potential copyright infringement
• Unauthorized access to computer systems
• Additional liability for damages and legal costs

7.2 Liability Limitations:
Post-termination liability remains subject to limitations specified in the MSA.

7.3 Intellectual Property:
All SICS intellectual property rights remain protected after termination.

8. COUNTRY-SPECIFIC CONSIDERATIONS

8.1 Data Protection Compliance:

• Singapore: Compliance with Personal Data Protection Act (PDPA)
• Thailand: Compliance with Thailand Personal Data Protection Act B.E. 2562 (2019)
• Guyana: Compliance with applicable local data protection requirements

8.2 Regulatory Notifications:
For customers in regulated industries (insurance, financial services), SICS will provide reasonable assistance with regulatory notifications regarding service termination.

9. DISPUTE RESOLUTION

9.1 Good Faith Discussions:
Before termination becomes final, parties should engage in 30 days of good faith negotiations to resolve disputes.

9.2 Mediation:
Disputes regarding termination may be subject to mediation as specified in the MSA.

9.3 Governing Law:
Termination procedures governed by Singapore law, subject to country-specific provisions in the MSA.

10. CONTACT INFORMATION

10.1 Termination Notices:
Email: [email protected]
Address: Success IT Consultancy & Services Pte Ltd
39A Jalan Pemimpin, #06-01A
Halcyon Building
Singapore 577183

10.2 Payment and Billing Inquiries:
Email: [email protected]
Phone: +65 6842 1954

10.3 Technical Support (Data Export):
Email: [email protected]
Phone: +65 6842 1954

10.4 Emergency Contact:
For urgent matters outside business hours: [email protected]

11. DOCUMENT INTEGRATION

11.1 Related Documents:

• Master Service Agreement (MSA) - Available at www.successit.com.sg
• Customer Subscription Agreement (CSA) - Available at www.successit.com.sg
• Privacy Policy - Available at www.successit.com.sg

11.2 Order of Precedence:
In case of conflicts: (1) Specific terms in executed CSA, (2) MSA, (3) This Service Termination Policy.

11.3 Updates:
This policy may be updated from time to time at SICS's sole discretion. Current version always available at www.successit.com.sg. Updates do not affect existing termination processes already initiated.